costaricanaturetour.com

FAQ - Frequently Asked Questions

How can I book a customized tour?

Our tours are intimate and sometimes private. You can book directly on our website and request customization from our dedicated guide. If you wish to design a tour with our experts, please write to us or call us. We are eager to help you plan the tour of your dreams.

How can I pay for my tour and what are the refund policies?

You can pay for your tour directly on our website using PayPal, or with cash or credit card on the day of the tour. For one-day tours, we offer a refund policy where you can cancel and receive a full refund if you notify us at least 48 hours before the tour starts. This policy helps ensure that you can book with confidence and flexibility.

What are the transport options available for the tours?

Transport options vary based on the number of travelers, ranging from 4×4 SUVs to private coaches and minibuses, depending on your group size. We tailor our vehicles to accommodate your party comfortably.

Can I choose the activities included in my tour?

We adapt to each individual within the group, as every person is unique. We offer fully customized tours from start to finish, but can also make minor adjustments during the tour, provided they do not extend the duration or cost.

How do private tours work?

Private tours are designed to offer an exclusive, personalized experience. You can contact us to arrange details tailored to your preferences and requirements.

What safety measures are in place during the excursions?

All our tours are led by national guides and take place in private domains, minimizing risks. However, accidents, although rare, can happen. There will always be a first aid station or kit nearby.

Can tours be organized for large groups or special events?

Yes, we also offer private tours for corporate seminars or travel groups. We handle everything from logistics to tour organization.

What is the policy in case of bad weather on the day of the tour?

In Costa Rica, rain is a natural part of the ecosystem’s development. We provide waterproof ponchos and umbrellas if it rains. Consider bringing a change of clothes if you get wet.

What are the clothing recommendations for the tours?

Wear comfortable sneakers and light clothing, and bring a change of clothes. Don’t forget your swimsuit – there’s always a chance to swim in Costa Rica!

Do the guides speak multiple languages?

Yes, our guides speak English, French, and Spanish to ensure you have the best experience throughout your tour.

How can I modify or cancel an existing reservation?

Please contact us by email or phone for any modifications or cancellations.

What precautions are taken to protect the environment during the tours?

We always carry a trash bag for our waste. However, we ask our travelers to respect nature by disposing of their trash in bins or keeping it with them until it can be disposed of properly.

Can I bring children on the tours? What arrangements are there for families?
Are there any age or physical condition restrictions to participate in the tours?

There are no strict age or physical fitness restrictions, but please note that tours do require a minimum physical effort, including some walking, although it is generally easy and manageable for most people.

Is there assistance available for international visitors in case of issues during the tour?

Yes, you can refer to your guide or call us directly on our hotline, which you can find on our website.